About the CCLM™ designation
The Chartered Claims Manager (CCLM™) is a practitioner-level credential from the Chartered Institute of Management Specialists (CIMS) that recognises individuals with exceptional competence, expertise and leadership in managing insurance claims. It signifies a commitment to excellence in claims handling, dispute resolution and customer service.
Holders of the designation are recognised as claims practitioners who can investigate and assess claims, interpret policy coverage, negotiate fair settlements and resolve disputes, while upholding the professional standards the discipline demands.
Entry requirements
To be considered for the CCLM™ designation, applicants are typically expected to meet the following criteria:
Education
A bachelor's degree or equivalent qualification in insurance, risk management, business administration, or a related field, from a recognised institution. Advanced degrees or certifications in claims management may be preferred.
Professional experience
Significant experience in claims management roles within insurance companies, brokerage firms, or related organisations, typically ranging from 5 to 10 years or more.
Technical knowledge
A comprehensive understanding of insurance policies, coverage terms, claims processing procedures, regulatory requirements and industry best practices.
Analytical skills
Demonstrated ability to analyse complex claims scenarios, assess liability and damages, and negotiate settlements fairly and equitably.
Mode of assessment
Candidates' knowledge, skills and competencies are evaluated through a combination of methods, which may include:
- Review of academic qualifications, professional certifications and continuing education courses related to claims management.
- Documentation of professional experience, including claims managed, settlements negotiated, and the outcomes achieved.
- Examination or assessment of technical knowledge and competency in claims handling practice, regulatory compliance, fraud detection and dispute resolution technique.
- Interviews or oral examinations assessing understanding of claims management concepts, problem-solving ability and communication skills.
Standards & competencies
The CCLM™ designation is awarded to professionals who can demonstrate consistent, evidenced competency in the following areas:
Features & benefits
Professional recognition
The designation distinguishes holders as highly skilled and experienced professionals in claims management, enhancing their credibility and reputation within the insurance industry.
Career advancement opportunities
Chartered Claims Managers are well positioned for leadership roles in claims departments, risk management firms, insurance companies and legal firms, with room for progression and increased responsibility.
Customer satisfaction
Certified professionals help drive customer satisfaction by ensuring prompt, fair and accurate resolution of insurance claims, strengthening trust and loyalty among policyholders.
Continued professional development
Holders of the designation commit to ongoing learning, staying abreast of emerging trends, regulations and technologies in claims management.